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      Altra Running | Official Website

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      Good quality running shoes are fundamental to keep your feet and body healthy, as well as to help you run better. Running shoes endure many shocks in their lifetime and their durability depends on many factors as: weight, running style, terrain and use. Generally, running shoes last between 300 – 500 miles (450 – 800km) depending on the model and materials used along with the above factors. That doesn’t mean that at 500 miles every pair should be considered finished. That will ultimately depend on each personal case and your own feeling about whether or not your shoes are still able to serve you. As an example, a style like the Superior is designed to be fast and responsive, great shorter runs and smoother trails. If it is put through the same condition Superior won’t have the same durability of Olympus model, which is designed for longer runs and rougher terrains.
      To some extent a certain amount of pronation is natural and helps to ease the pressure on our locomotion system. However, many runners develop what is called overpronation. This excess is often the result of weak connective tissues or insufficiently strong muscles. At Altra Running, we develop what we call Dynamic Support shoes in order to help your body in containing overpronation and, at the same time, strengthen those muscles and tissues responsible for a better movement. We never do this by forcing your feet/body back into an unnatural position but rather by using passive resistance and proprioception to improve your muscle memory and yours stride. Hence, the longer you’ll use Altra shoes, the better your pronation issue will be.
      At Altra we design shoes based on human anatomy. We develop our lasts on thousands of scans of healthy feet. That is why we design gender specific fits in order to accommodate the many differences of women’s anatomy, like an higher plantar arch, lighter body and a different toes-to-heel ratio. Nevertheless, there’s nothing stopping you from purchasing a pair from the opposite site, just be aware of its fit differences.
      Altra Running was born in a running store in the middle of the Wasatch Mountains. Our shoes are designed by runners for runners. Nevertheless, experience thought us that they can be great tool when used for every movement/involved activity: from hiking to cross training as they will help you to move better and with unparallel comfort. That is why many of our models are great for hiking and walking too. Check out our Shoe Finder to select the perfect shoe for your needs.
      We are a brand that helps people to run healthier, not barefoot. There are times when you need an orthotic insole to achieve that. That’s why all Altra models are orthotic insole compatible and are sold with removable standard insole. Actually, putting orthotics in a foot-shaped shoe with balanced cushioning gives them the best possible chance to succeed. Anything else changes the insole’s geometry and may affect the results. It is clear that the foot can work in a more natural position and become stronger and more dynamic without an insole. On the other hand, insoles are to be used for specific needs and can help the foot to take on more strain than it normally would, allowing for more comfort in extreme efforts for athletes too. Lastly, Altra shoes are designed to help you move better and move naturally, to strengthen your feet and improve your running form. That is why the design of our outsoles follows human feet features. This is done to not “force” your body/feet do anything that is unnatural.
      We make shoes to equip you for whatever challenge is: from starting moving naturally to nasty ultradistances.
      Check out our RSM (Rain Snow Mud) models if you look for weather resistant models.
      Our shoes don’t have any derivative animal component.
      We do our best to guide you in selecting the perfect shoe to unleash your potential and move better. If you are unsure about which model is the right one for your, check out our Shoe Finder to guide you choose the perfect pair. If you need further support drop an email to one of our Altra Shoe Expert at:  altrashoexpert@gmail.com
      If you’re not sure about the right size check out our Tabella Taglie or reach out our Shoe Expert if you need an additional human support.
      Altra running shoes are designed to give you the best performance and feeling on trails and road. As any technical piece they need a little attention to make sure their performance features are maintained over time and you get those extra miles from it. Luckily taking care of your best running companion is not complicated and laborious. You just need to follow a few easy steps:
      - Keep your outsole free of debris in order to not compromise traction
      - Clean seldomly the upper to avoid particles of dirt working their way into the mesh and fabric.
      - Don’t submerge/soak your shoes in the water as it may compromise and deform the performance and materials
      - Do not use washing machine as it can be too aggressive
      - Do not use any heat (sunlight, dryer) to dry your running shoes because it can affect the materials
      When it’s time to give your shoes a clean we suggest you to treat each piece of your shoes separately, so begin from taking out insoles and shoe laces. Then, hand wash each piece separately (insole, upper and outsole) helping yourself with the use of a delicate cloth (and a brush for the more aggressive dirt), mild soap and warm water. After each piece is cleaned, we suggest you to let them dry in a place with mild temperature and low humidity. If you want to speed drying you can stuff newspaper or paper towels into your shoes. Never put your shoes in a dryer or near any heat source as high temperature can distort shapes and modify components.
      Transitioning to any new shoe should be taken carefully as each brand/model has their own peculiar features. That’s why is important to do so in the most comfortable way possible. Furthermore, Altra offers a Balanced Cushioning platform that puts your heel and toes on the same level in order to help you move naturally. All shoes should be worked their way into. And transitioning to Altra is no different.
      When transitioning to a new running shoe it is key to work your way into it and select the right pair. When transitioning into Altra make sure to keep the same amount of support and cushion as you had before. Use our Shoe Finder to help you with that. Just like any other shoe, there will be some tightness in the calves area between the first two days or two weeks. The body is just adapting to the newness of the natural footwear Altra offers. We suggest you to wear your new Altra every other day, alternating the older pair for the first few days to help you minimize any type of tightness. Like any other shoe experience, it is important to stretch and recover properly after runs/walks. Keeping the practices mentioned above will make the transition seamless and no different to any other new shoe experience.
      Did you just put on your first pair? Isn’t it an amazing freedom feeling? Altra shoes are Footshaped. They are designed to allow your feet to splay naturally within the shoe. This donates incredible comfort, miles of blisters-free running and a stronger natural foot. Your Altra shoes should feel snug in the midfoot and heel and allow more room for toes. This leads to the possibility of the shoe feeling roomy at first. Once your foot adapt to this freedom, you’ll become a loyal Altra costumer.
      By providing Footshaped, Balanced Cushioned and gender specific shoes Altra helps people move more naturally. We focus on making shoes that fit human body and its natural running form. Balanced Cushioning encourages proper alignment trough knees, hips and back and thus a low impact landing under a bent knee. Footshape let your toes splay out in their natural position while building your feet power and stability. We do this by designing shoes for everyone, with a vast variety of features, cushioning and technologies.
      Altra Running was founded in the backroom of a specialty running store in the Wasatch mountains out of the ideas of our founders Golden Harper and Brian Beckstead to provide a running shoe that could actually help people run better. What Brian and Golden noted was the repetitiveness of running injuries and how these injuries where connected to a poor running form. That’s why they came up with the concept of a different shoe, parting away from the traditional elevated and tapered shoe box construction. Altra shoes are designed to help you move better, more naturally and injury free and not to encourage heel-striking and body misalignment.
      Altra shoes are shaped like feet. They are designed to allow your toes to spread out naturally and let your big toe remain in a straight position. This encourages improved stability, power and most importantly, added comfort. This is the secret to miles of comfort, no blisters and a stronger foot.
      Every Altra shoe is built on a Balanced Cushioned platform which positions the heel and forefoot at an equal distance from the ground. This natural foundation encourages better alignment, better form, and a low –impact landing. Whether you prefer max cushion, low cushion, or something in between, Balanced Cushioning lets your feet move naturally at every step.
      Altra shoes are not wide, they’re foot-shaped! The shapes of our shoes were developed by compiling thousands of scans of healthy feet. While the toe box in our shoes does allow your toes to remain in their splayed natural position, it is important to note that our shoes are a regular width at all the critical measurement points throughout the shoe. This allows runners to enjoy a comfortable, secure fit while still enjoying the benefits provided by our FootShape technology.
      By putting your toes and heel on a Balanced Cushioning platform Altra encourages proper alignment through the knees, hips, and back. Improved posture and alignment aids in proper running form by encouraging a low impact landing under a bent knee. Studies have shown that this can reduce landing impact up to 3-5 times. Additionally, by removing the influence of an elevated heel, Balanced Cushioning allows the foot to land parallel to the ground, improving shock absorption and efficiency.
      Every Altra shoe is designed to make you move naturally. That is why every model is equipped with a Balanced Cushioning platform and Footshaped Toebox. Footshape will let your feet be themselves and splay in a natural position. Balanced Cushioning creates an even platform under your body that enhances the preferred motion pathways, not encouraging a heel strike, while promoting natural alignment and gait.
      The number one misconception is that Altra is only meant for midfoot/forefoot runners. That is false. Altra actually increases cushioning in the forefoot to achieve a balanced platform, leaving just as much heel cushioning as you would find in a competitor.  With Altra’s Balanced Cushioning approach, our shoes simply allow the customer to run/walk naturally, while providing cushion no matter where they land. With Balanced Cushioning our goal is to promote proper posture and alignment, not to change it.
      Altra shoes are designed to respect the anatomy of your feet. That will help your feet gradually recover its natural alignment, a straight big toe, its stability and strength. For this reason, Altra shoes are used happily by many costumers suffering hallux valgus, bunions, neuromas and other common injuries. Remember that poorly fitted as well as too restrictive shoes can contribute to cases of this painful injuries.
      -All Altra products are certified by CHEM IQ chemical screening to prevent substances of concern from entering our supply chain.
      - Altra entered the VF Corporation Sustainability program, an industry leader in driving positive change.
      -Shoe Boxes are 85% post-consumer waste and 100% recyclable-Exciting plans to move forward with more sustainable materials
      “By 2030, we’re committed to making 100% of our materials regenerative, responsibly sourced, renewable or recycled. In addition, we will reach a 30% reduction in our CO2 emissions based on a 2018 baseline” – Andrew Conley, Sr. Director, Product
      Altra is part of VF Corporation, an apparel and footwear industry leader. VF corporation is an historic company with heritage brands in his portfolio like Altra, The North Face, Timberland, Icebreaker and many others. As a group of strong brands VF power movements of sustainable and active lifestyle for the betterment of people and our planet. If you want to find out more about VF sustainability goals and practices check out the company page at:altrashoexpert@gmail.com
      Altra currently has a wide variety of styles for our consumers, some of which contain leather and some of which do not. That said, even in those styles which do not contain leather, it is difficult to verify that all components including dyes, finishes and adhesives do not contain any animal-derived content which is why these products are not labeled “vegan”. If any products are completely vegan in the future, this will be labeled on the products and our website. .
      Orders are released within 1-2 working days from order confirmation. When the order is shipped you’ll receive a confirmation e-mail including courier used and tracking details. Orders are delivered in 3-4 working days depending on the destination. Nevertheless, we kindly remind you that shipment delays may occur as the order once leaves our warehouse is under the courier responsibility. In any case, keep track of your order at following link and do not hesitate to contact us at link
      Shipping costs will be detailed at the checkout when inserting the shipping address as they vary across regions. Free shipping is applied on specific order values and periods and will always be clearly specified at the checkout.
      We commit to providing the best service. That’s why courier may vary depending on location. In any case, at order confirmation you’ll receive an email with courier details.
      You can track the status at your order anytime by:
      - Clicking on the tracking number on the order confirmation email
      - Using our order tracking tool at:link
      - By logging into your Altra account and using the dedicated tracking tool
      - - By connecting with our Costumer Service at the following link
      We are sorry to know you are waiting long for your new shiny pairs of Altra to arrive. If your waiting has exceeded a week and you can’t retrieve satisfying information trough our tracking tool, contact our Costumer Service Team tough our form as they will investigate about your order whereabouts.
      If you order from a country outside the European Union, any customs duty for import shall be payable by the consignee. The client is advised to contact with customs authorities to verity duties and any restrictions on import.
      Any damage to the packaging and/or product or lack of correspondence in the number of packages or its details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which should be returned to the carrier. Please be aware that any problems with reference to the physical integrity, correspondence or completeness of goods received must be notified within 7 days of delivery, in accordance with the methods mentioned above.
      You may return a product within 30 days from the date of delivery.

      The goods must be returned undamaged, complete with all parts and in their original packaging (including packaging materials and any documentation, labels, tags, or seals, etc.).
      Your item must be kept or used only for the time strictly necessary to establish and verify its nature, characteristics and size and must not show signs of wear, tears or stains.

      If you have completed the order from your account, you can request the return directly from your reserved area. section 'orders'.
      If you do not have an account, you can view your order and open a return request at the following link.
      You can return your order within 14 days from the date of receiving the products without incurring in any penalty and without any explanation. (Right to cancel: Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014)
      The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt.
      We normally concede a 14 days period to return your order without incurring in any penalty. In order to provide the best service, it happens that this period is prolonged for specific time and territory. In case of an exception to the return policy, it will be clearly stated in the website.
      If you have selected the following option:

      a) Easy Return: you will receive an email confirming receipt of your return request with the related rma number: in attachment you will find the return label and the Return List. If you ship from a country outside the European Union, you will also receive a Proforma Invoice Print out the Return List, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund. Print the UPS Return Label and attach it to the parcel, covering/removing the original shipping labels. Arrange collection from your home by calling UPS, or visiting the carrier's website, or drop off the parcel at the closest UPS-Service Point.

      b) Standard Return: Within 1-2 working days you will receive an e-mail confirming the receipt of your return request with the associated rma number. Attached you will find the Return List. If you ship from outside the European Union, you will also find the Proforma Invoice attached. We remind you that shipping is at your own expense: you can choose the courier you prefer to organize the return shipment.
      Once the shipment arrives back to our warehouse it goes through a quality check, which could take a few days. Anyway, we will notify you once the items are received. If the return requirements are met, you’ll receive a full refund within 14 days since the confirmation email. Your refund will be issued on the same payment method used when completing your order. In the case of “cash on delivery” method, make sure to forward to our Custumer Service your IBAN code and Account holder. If that does not happens, we suggest you to contact our Customer Service as they will promptly support you.
      The costumer is responsible of the return shipment. You have to print the authorization email you received and put it inside the package and ship to the indicated address. We advise you to return your order trough your preferred shipping company to our warehouse. Keep the tracking number and delivery note of your return shipment in order to have it under control and easily reach out the courier or our customer service in case something doesn’t go smoothly. Return your order to:

      FiloBlu c/o Snatt Logistica
      Via Giuseppe di Vittorio, 21
      20049 Caleppio MI
      Italy
      Exchanges are not yet available on our website. If you wish to purchase a new pair of Altra shoes or the correct size/colour, we suggest that you simply place a new order. Upon receipt of your return, we will refund your money.
      Please consult the return info section.
      Once your order is placed and processed, you’ll receive a confirmation email. Credit cards and PayPal accounts will be debited at the moment of order placement.
      All our prices include local value-added tax (VAT) which will be listed separately at check-out together with the eventual shipping cost
      Attention. For countries outside EU, custom duties are not included. They are calculated by the competent public office when shipment is entering the selected shipping countries and due to the office or the shipping company.
      We accept payments trough:
      - Credit/Debit card
      - PayPal
      - Bank transfer (for EU countries only)
      - Cash on delivery (for Italy only)
      - Klarna (Only for Austria, Belgium, Switzerland, Germany, Spain, France, Ireland, Italy, Netherlands, Poland, Portugal, United Kingdom, Denmark, Finland, Norway, Sweden)
      An Account on altrarunning.eu is your personal shopping profile on the website. It is a tool we created to make your shopping experience more personal and easier.
      Create your Altra account in 30 seconds by clicking on the Link
      Get instant advantages and don’t worry as we’ll take care of your data securely and privately.
      Creating your own account provides you many unique advantages:
      - Keep track of your order and returns status trough the integrated account tracking tool
      - Define your personal data and preferences to optimize your shopping experience
      -Access to historical data of your orders and returns
      - Create your personal Wishlist and access exclusive deals
      -Find out where you can shop Altra near you at our DEALER LOCATOR
      Tired about blisters? Interested in joining the better movement revolution? Get in contact with Altra sales team and figure out how you can sell Altra shoes by using out contact form.
      Altra products are fully warranted to the original owner against manufacturing defects for two years. If a product fails due to a manufacturing defect, we will either replace the product or credit the product at our discretion or repair the product without charge. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colours and materials over extended time and use. This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.

      The following are NOT covered by the Altra guarantee:
      • Fraying due to abuse
      • Deterioration as a result of water abuse
      • Sole wearing out or worn through
      • Color fade
      • Cuts, scratches, burns, etc.
      • Damage caused by negligence, misuse or alteration of products
      • Fit, Blisters, Comfort

      If you purchased your product from an Altra retail partner, in-store or online, please get in touch with them. Our warranty policy states that items have to be returned through the original point of sale.
      Reach us out trough contact form so we can support you in your warranty request. Need more info? Please reach us out using our contact form

      Privacy policy

      ALTRA RUNNING -VF INTERNATIONAL S.A.G.L., and FILOBLU S.p.A.

       

      VF INTERNATIONAL S.A.G.L (hereinafter “ALTRA RUNNING”) and FiloBlu S.p.A. (hereinafter “FiloBlu”), are concerned about protecting your personal data and respecting your privacy.

      Here is how we do it:

       Our duty and your privacy:

      This information concerns you if you are already a customer of ours, if you are registered on our site, if you have signed up to our newsletter, or if you are visiting our website.

       

      TABLE OF CONTENTS:

      - About us

      - Our responsibility

      - Your commitment

      - When and how we collect your personal data

      - The kind of data we collect

      - What we collect your data for

      - Use of the site and management of services

      - Customer support

      - Marketing

      - Profiling

      - What we mean by legal basis

      - How we process your data

      - Your choices and rights

      - Where your data is kept

      - How long we keep your data for

      - Third parties who may process your data

      - Cookie policy

       

       

       

      About us:

      As regards the management of your data concerned with registering with the site and the sale of products, the data controllers are VF INTERNATIONAL S.A.G.L Tax ID Code/VAT No. CH-514.4.028.163-8, with registered offices in Via Laveggio no. 5, 6855 - Stabio, Switzerland, and FiloBlu, Tax ID Code and Vat No. 04274870288 with registered offices in Santa Maria di Sala (Ve) Via Caltana 116/c - Italy, which jointly handle your data on the basis of specific agreements about whose essential contents we will gladly provide you with more information, should you require it.

      As regards the management of your data regarding promotional and marketing activities, the data controller is ALTRA RUNNING which avails itself of Filoblu as the processor of these operations.

       

      Our responsibility:

      If you are already a customer, you are registered with or are simply visiting the WWW.ALTRARUNNING.EU site, or you have signed up to our newsletter, we inform you that your data will be legitimately processed according to our decisions regarding the procedures and aims of that processing.

       

      Your commitment:

      We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.

       

      When and how we collect your personal data:

      As soon as you begin to interact with WWW.ALTRARUNNING.EU, we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.

      This is how it is collected:

       

      DATA YOU PROVIDE US WITH

      DATA WE COLLECT AUTOMATICALLY

       

       

       

      The kind of data we collect:

       

      Contact details

      Your first name and surname, delivery and billing address, telephone number, email address;

      Identification data

      Your IP address, your login data, browser type and version, time zone setting, plug-in types, geopositioning information regarding your probable position, operating system and related versions, etc.

      Data relating to the use of WWW.ALTRARUNNING.EU

      Your browsing path through the website WWW.ALTRARUNNING.EU (Clickstream analysis), your displaying of products and services, load times and page responsiveness, download errors, browsing time, behaviour and other actions, etc.

      And what about sensitive data?

      We do not collect any sensitive data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).

       

      What we collect your data for

      We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so. Here is why we process your data:

       

      Use of the site and management of services:

      Your data is processed to allow registration on the Website, access to and supply of the services reserved to users registered on the Website and sending via the Website of a purchase order for the products available on the Website, with the consequent conclusion of the related contract of sale with FiloBlu, including any administrative and accounting formalities. In this case, the legal basis is the contract and the legitimate interest.

       

      Customer support

      Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is the contract.

       

      Marketing

      Your data is processed in order to send advertising material and newsletters, to provide commercial information by telephone, SMS, email, and also using traditional methods (e.g. sending catalogues by post), about promotional and sales initiatives of ALTRA RUNNING , to conduct market research and surveys on customer satisfaction. In this case, the legal basis is your consent.

       

      Profiling

      With the sole aim of offering things, as far as possible, in line with your interests, we will perform certain analyses on aggregate data but without conducting any profiling on your specific habits. In this case, the legal basis is legitimate interest.

      In any case there is absolutely no automatic decision-making process concerning you.

       

      What we mean by legal basis:

      Consent

      This is the authorisation to process your personal data for a specific purpose.

      You can change your mind whenever you like!

      You can withdraw your consent at any time, by sending us an email to the following address: privacy@filoblu.com, or by clicking on the opt-out key.

      If you decide to withdraw your consent and there are no other reasons that authorise us to process your personal data, we will stop processing it. Conversely, if another legal basis were to authorise us, we would continue to process your data, still in compliance with your rights.

      Contract

      Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.

      Legitimate interest

      The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not predominate over your rights and your freedoms. Legitimate interests may concern:

      • gathering information from the way you behave on our website and/or applications;
      • delivering, developing and improving our services;
      • allowing us to improve, customise or modify our services and offerings;
      • checking on the effectiveness of our marketing campaigns;
      • improving data protection.

       

      How we process your data:

      Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.

       

      Your choices and rights:

      Your choices

      You can decide not to provide us with your data

      In this case, you can continue to browse our website, but we will not be able to provide you with any services without your personal data.

      You can disable cookies by changing your browser settings

      You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly through your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. To find out more, refer to our cookie policy.

      You can ask us not to use your data for marketing purposes

      Before starting to process your data, we will inform you about our intention (if any) to use your data for marketing purposes, and (where appropriate) of the involvement of any third parties. You can withdraw your consent to receiving promotional messages by clicking on the appropriate link you will find in all our communications or by sending an email to the following address: privacy@filoblu.com

      Your rights

      You can always exercise your rights by sending us an email to the following address: privacy@filoblu.com

      You have the right to access the information about you

      This includes the right to ask us for further information about:

      • the categories of data we process;
      • the purposes of the processing;
      • the categories of any recipients who may be provided with your data;
      • the period that the data will be stored, or if that is not possible, the criteria used to determine that period;
      • the other rights regarding the use of your data.

      We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.

      You have the right to have your personal data rectified if it is inaccurate or not up to date

      You have the right to have your personal data erased (right to be forgotten)

      You can ask us at any time to erase your personal data in our possession, if the storage of your personal data is no longer required for processing purposes.

      You have the right to transmit your data to another operator (data portability)

      We will provide you with a copy of your data in an appropriate usable format, if you wish to transfer it to another operator. If you request it and it is technically feasible, we will directly transfer your data to the new operator. We will not make any transfer, in the event that the portability of your data also involves the disclosure of personal data to other individuals.

      You have the right to object to us processing your personal data

      You can at any time refer to the Supervisory Authorities to lodge any complaints you may have. But before doing that, try contacting us first! We will be pleased to resolve any issues regarding the processing of your personal data.

      You have the right to object to the use of your data through automated decisions, including profiling

      We might use your data to identify information that may potentially be relevant for you (for example, sending you customised e-mails based on your preferences that we have detected). Otherwise, we will use your information solely to provide you with our services.

      We guarantee your rights even if we process your personal data on behalf of third parties

      If we process your personal data on behalf of third parties, we guarantee that any requests made regarding the exercise of your rights will be provided to them without undue delay.

      What level of security do we adopt in order to process your data?

      We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data.

       

      Nevertheless, we should remind you that:

      • You provide us with your data at your own risk. We do everything within our power but, unfortunately, as the way things stand, there is no 100% secure means of data transmission.
      • You need to keep your username and password safe at all times: you are the only one who knows them.
      • If you feel that you have suffered a data breach, we would ask you to contact us immediately at privacy@filoblu.com

       

      Where is your data stored?

      Your data is processed within the European Union and in the other data structures managed by the third parties identified below.

      As soon as you provide us with your personal data, you consent to it being transferred, stored and processed by us.

      If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection.

       

      How long will we keep your data for?

      We will stop active processing of your data within 12 months from the last use of the service or the closure of your account, unless there are legal obligations (e.g. sales invoices) that require us to keep your data for a longer period. As regards promotional activities targeted at you (which you may ask us to stop at any time), we will keep your data for a maximum of 24 months from the date you registered with the service.

       

      Third parties who may process your data:

      To run our online business we need to avail ourselves of third parties which host the applications, communicate with our customers, manage emails, etc. Please be assured that this kind of collaboration is provided by the best players in the market providing this kind of service. We share your data with them only when this is necessary to ensure maximum functionality of our services and in compliance with the security measures and best practices described in this Privacy Policy.

      For further information, contact us at this address privacy@filoblu.com

       

      Cookie policy

      We use cookies and other technologies in order to ensure that you can have the best possible experience as you browse. Therefore, during your interaction with WWW.ALTRARUNNING.EU  we will place cookies on your device to store a few pieces of information, including your preferences and the type of device you use, thereby ensuring that the site will function as efficiently as possible for you. You can change your browser settings to refuse cookies at any time. Some cookies are automatically deleted at the end of the browsing session (known as session cookies), while others remain stored on the terminals (persistent cookies).

      The products being sold at WWW.ALTRARUNNING.EU (hereinafter referred to as the “Website”) sold and invoiced by FiloBlu Spa, whose registered office is at Via Caltana, 116/C – 30030 Santa Maria di Sala (VE) - Italy, registered with the Venice Rovigo Delta Lagunare Chamber of Commerce (Camera di Commercio, Industria, Artigianato e Agricoltura, C.C.I.A.A.) under Economic and Administrative Index No. 354686 in the Company Register, Italian Fiscal Code and VAT no. 04274870288.


      FiloBlu's Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:

      email: support@altrarunning.zendesk.com


      Telefono: +39 041 8380070

      Opening hours: 8.30 -13 14.30 18 (CET)
      From Monday to Friday



      GENERAL CONDITIONS OF SALE



      1. Acceptance of the General Conditions of Sale and conclusion of the contract 

      1.1 The contract stipulated between FiloBlu Spa (hereinafter referred to as "FiloBlu") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by FiloBlu. Should the order not be accepted, FiloBlu shall in any case provide prompt notification to the Client. 

      1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").

      1.3These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.

      1.4 FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.

       



      2.Purchase method 

      2.1 The only products offered for sale by FiloBlu are those shown on FiloBlu's website at the time of placing the Order, as they are described on the relevant information pages.   

      2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).

      2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask FiloBlu, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.

      2.4 Correct receipt of the Order shall be confirmed by FiloBlu by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.

       



      3.Prices and Payment Methods 

      3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT.  Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.

      3.2 The following payment methods are accepted:

      (i) PayPal

      Clients may pay via PayPal in accordance with the specific methods set by the same.

      (ii) Credit card

      Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by FiloBlu.

      Under no circumstances and at no stage of the transaction shall FiloBlu be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction.  No electronic record of said details shall be held by FiloBlu and therefore under no circumstances shall FiloBlu be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.

      (iii) Bank Transfer (only for european countires)

      In case of  purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment

      (iv) Klarna (Only for Austria, Belgium, Switzerland, Germany, Spain, France, Ireland, Italy, Netherlands, Poland, Portugal, United Kingdom, Denmark, Finland, Norway, Sweden)

      Find out more about the deferred payment option and how to use it online.

        



      4.Delivery of products and associated charges 

      4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from FiloBlu having accepted the Order, at the cost specifically indicated on the Website before placing the Order. FiloBlu reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.

      4.2 With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

      4.3 The lead times for delivery indicated by FiloBlu are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity. 

      4.4 At the time of delivery, the Client shall be required to check: 

      • that the number of packages delivered corresponds to the number shown on the delivery note.
      • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

      Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier. 

      Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

       



      5.Right to cancel 

      5.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.  

      5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to FiloBlu within the time limits indicated to the following email address support@altrarunning.zendesk.com or by means of the form provided for that purpose on the Website.

      Registered users can access the "Return" section of their user dashboard and manage return requests.

      Unregistered users must complete the form at one of the following addresses:

      belgium: https://www.altrarunning.eu/be_en/sales/guest/form/

      5.3 In the event of cancellation, the Client shall return the products to FiloBlu at the Client's expense within 14 (fourteen) days of said cancellation:

      For all packages sent from the European Union the shipping address is:
      FiloBlu c/o Snatt Logistica Spa Mag. L – ALTRA RUNNING, Via San Biagio, 65/67 42024 Castelnovo Sotto (RE) Italy Oppure inserire indirizzo diverso di reso per pacchi provenienti dalla UE

      For all packages sent from countries outside the European Union, which pass through customs, the shipping address is: 
      FiloBlu c/o Snatt Logistica Spa – ALTRA RUNNING - Via Kennedy 12/B 42040 Campegine (RE) Italy Oppure inserire indirizzo diverso di reso per pacchi provenienti dalla extra UE

      The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

      • the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
      • in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
      • transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client. 
      • until confirmation of receipt by the warehouse indicated by FiloBlu is given, liability for transport shall be borne solely by the Client;
      • should the goods be damaged in transit, FiloBlu shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;  
      • FiloBlu shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.

      5.4  FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.

      5.5 In any case, the Client shall forfeit the right to cancel should FiloBlu discover any of the following:

      • that the returned product and/or its accessories, and/or its packaging are not intact;
      • that the product is without its external package and or the original internal packaging;
      • that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).

      Should the right to cancel be forfeited, FiloBlu shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.



      6. Warranties 

      6.1 All products sold by FiloBlu are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.

      6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.

      6.3 Should FiloBlu, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, FiloBlu may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.

      6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories). 

       



      7.Complaints and requests for information 

      7.1 FiloBlu may be contacted with reference to any complaints or requests for information: FiloBlu Spa via Caltana 116/c 30030 Caselle di Santa Maria di Sala (VE), Tel: +39 041 8380070  email: support@altrarunning.zendesk.com

       



      8.Privacy 

      8.1 Personal details collected when the Order is placed shall be used by FiloBlu solely for the purpose of fulfilling the express requests of the Client, in accordance with European regulation 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.

       



      9.Applicable law 

      9.1 The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident. 

      If you wish to get in touch by phone with our customer service you can reach us out:
      Monday – Friday; 8.30-13.00 | 14.30-18.00 Italian number +39 041 8380070


      Altra lovers, we look forward in answering any of your questions.
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